Dispatch & Tracking Solutions (DTS)
was the first company to deliver
dispatch and tracking system that manages the entire towing
and impounding process. This product for law enforcement agencies and the towing industry required several
years and over 10 million dollars of initial investment.
The company’s history began with a leading systems integration company called GDI Inc., which was founded in 1991. GDI developed enterprise business applications for
many industries with clientele such as Xerox, Fujitsu, McDonnell Douglas, Computer Science Corporation,
Fox Broadcasting, Earthlink, and Ingram Micro.
GDI acquired a series of software companies in 1998 that had solutions for tow companies. These software
companies were combined and called
eTrak. With GDI’s software
development experience, the acquired tow industry experience and Sheriff Brad Gates’ 40 years of law enforcement
experience, eTrak began to formulate a vision for a towing and impounding product for law enforcement agencies.
A first generation product was launched at San Diego Police Department in January of 1997. Based on this success,
a second-generation web-based
product was designed and completed
for law enforcement agencies to provide them with real-time information to dispatch, track, bill, report and manage
This vision became a reality in 2001, as this second-generation web-based towing
product was ready to go to market. A new entity called Dispatch & Tracking Solutions, LLC (DTS) was created to market, distribute, and service exclusively to law enforcement agencies.
DTS now has successfully implemented the towing management solution in various cities across the United States.
Compiled Logic Corporation
was formed in 2004 for the purpose of designing
and deploying a software solution to better manage the non-consent towing lifecycle. Utilizing a single common
database and deployed in a “Software as a Service” (SaaS) business model, C:Logic brought together storage lot
operators and law enforcement agencies with a real-time repository with common access so that a law enforcement
agency or a vehicle operator could locate a towed vehicle regardless of who authorized the tow or where it was towed.
The solution was C:Logic’s Vehicle
Information-sharing and Notification System (VINS).
Over the ensuing six years C:Logic continued to enhance and extend its VINS platform while deploying into a variety of
communities throughout the United States. In 2008 C:Logic determined that DTS represented a complementary
business model and completed the purchase of DTS in May of that year.
In August of 2010, the assets of C:Logic and DTS were acquired by Sameis Holdings, LLC as a single entity operating
under the DTS name. The objective was to realize the plan of bringing two complimentary solutions into a single brand
and product line.
A significant benefit of the DTS solutions is that they don’t require any capital investment or recurring expense on the
part of the law enforcement community or tow/storage lot operator. Using a best practices approach, revenue is typically
generated on a per transaction basis with the cost recovered by the vehicle operator at the time of release.
Over the past 15 years the DTS team has evolved into subject matter experts on issues related to non-consent towing.
Throughout the United States DTS has worked with local law enforcement agencies, now totaling 56, to refine their
processes and automate transactions in order to reduce operating costs, improve customer service and industry
perceptions, enable critical resources to be deployed to higher value activities, improve transaction transparency, and
increase compliance with local and state ordinances. DTS has assisted local and state legislators in enacting legislation
and revising existing legislation to align the non-consent towing processes, practices and methods consistent with both
current technologies and the best practices DTS has identified.
DTS provides the complete compliment of tow lifecycle software. In addition to LETS and VINS, DTS offers Tow Management System (TMS), a fully-integrated tow provider management system; Multi Dispatch System (MDS), a dispatch and cost-management product for multiple locations
or answering service; and LTRS, a cost effective and fully-integrated notification
system for registered owners and lien holders.